Menlo Premium Support | 24x7 Technical Assistance | 30-Minute P1 Response & Training

• 24×7 enterprise cybersecurity operations support
• Mission-critical Menlo Security deployments
• Zero Trust architecture administration
• Secure Enterprise Browser operations
• Browser Isolation platform support
• Hybrid workforce security management
• Cloud security platform maintenance
• Security Operations Center (SOC) escalation support
• Multi-site enterprise IT operations
• Managed security service provider (MSSP) environments

• 24×7 technical support coverage
• 30-minute Priority 1 initial response objective
• Technical case management and tracking
• Support case analytics
• Customer Success Portal access
• Knowledge base and technical documentation
• Online training and learning resources
• Technical onboarding guidance
• Configuration assistance for supported deployments
• Email, web portal, and telephone support
• Escalation management for critical incidents
• Operational guidance for enterprise deployments
• Supports business continuity initiatives
• Upgrade path to Platinum Support
• Helps maximize platform availability and operational efficiency

• Brand: Menlo
• Service Name: Menlo Premium Support
• Service Type: Enterprise Technical Support
• Service Tier: Premium
• Support Availability: 24×7
• Priority 1 Initial Response Objective: 30 Minutes
• Technical Assistance: Included
• Support Case Management: Included
• Case Analytics: Included
• Customer Success Portal: Included
• Technical Onboarding: Included
• Online Training Resources: Included
• Knowledge Base Access: Included
• Product Documentation: Included
• Configuration Guidance: Included
• Support Channels: Web Portal, Email, Telephone
• Compatible Products: Supported Menlo Security products and services
• Upgrade Option: Platinum Support
• Dedicated Technical Account Manager (TAM): Not Included
• Target Deployment: Enterprise, Hybrid Cloud, Zero Trust, Secure Web Access

WHY CHOOSE THIS PRODUCT?

• Organizations choose Menlo Premium Support when they require continuous technical assistance for business-critical security platforms without investing in the highest-tier enterprise support program. The combination of 24×7 coverage, a 30-minute Priority 1 response objective, onboarding guidance, technical training, and case analytics enables IT teams to resolve issues more quickly, reduce operational risk, and maintain consistent protection for cloud and web security environments.
• Compared with Menlo Basic Support, Premium Support provides around-the-clock assistance and significantly faster response for critical incidents, making it well suited for organizations operating across multiple time zones or supporting always-on digital services. At the same time, it offers a cost-effective alternative to Platinum Support for enterprises that do not require a dedicated Technical Account Manager. This balance of responsiveness, scalability, and lifecycle value helps maximize ROI while supporting long-term cybersecurity operations, infrastructure modernization, and business continuity.