Menlo Platinum Support | 24x7 Technical Assistance | Dedicated TAM & Fast P1 Response

• Mission-critical Menlo Security deployments
• Global enterprise cybersecurity operations
• Zero Trust architecture lifecycle management
• Secure Enterprise Browser administration
• Browser Isolation platform optimization
• Hybrid cloud security operations
• Managed Security Service Provider (MSSP) environments
• Multi-region enterprise IT support
• Business continuity and disaster recovery planning
• Strategic cybersecurity infrastructure management

• 24×7 enterprise technical support
• Accelerated Priority 1 incident response
• Dedicated Technical Account Manager (TAM)
• Proactive service planning and operational reviews
• Technical case management
• Support case analytics and reporting
• Customer Success Portal access
• Online technical training resources
• Technical onboarding assistance
• Configuration and deployment guidance
• Knowledge base and product documentation access
• Enterprise escalation management
• Strategic lifecycle planning
• Supports long-term infrastructure modernization
• Optimized for mission-critical security environments 

• Brand: Menlo
• Service Name: Menlo Platinum Support
• Service Tier: Platinum
• Service Type: Enterprise Technical Support
• Support Availability: 24×7
• Priority 1 Response: Accelerated (Fast P1 Response)
• Dedicated Technical Account Manager (TAM): Included
• Technical Assistance: Included
• Technical Onboarding: Included
• Customer Success Portal: Included
• Support Case Management: Included
• Case Analytics: Included
• Online Training Resources: Included
• Configuration Guidance: Included
• Knowledge Base Access: Included
• Product Documentation: Included
• Support Channels: Web Portal, Email, Telephone
• Compatible Products: Supported Menlo Security products and cloud services
• Target Environment: Enterprise, Zero Trust, Hybrid Cloud, Secure Enterprise Browser, Browser Isolation

WHY CHOOSE THIS PRODUCT?

• The Menlo Platinum Support service is designed for organizations where cybersecurity platforms are essential to business continuity and operational resilience. By combining 24×7 expert technical assistance, a Dedicated Technical Account Manager, proactive service planning, onboarding support, technical training, and accelerated incident response, it helps enterprises reduce operational risk while maintaining optimal performance across Menlo Security deployments.
• Compared with Menlo Premium Support, Platinum introduces strategic lifecycle management through a dedicated TAM, enabling personalized guidance, proactive optimization, and stronger alignment between security operations and business objectives. This makes it particularly valuable for enterprises with complex, multi-site, or globally distributed environments that require continuous availability, predictable support, and long-term infrastructure planning. The result is improved operational efficiency, faster issue resolution, enhanced return on investment, and greater confidence in supporting Zero Trust, hybrid cloud, and digital transformation initiatives.