Lenovo 5WS0T36131 4-Year Premier Support Onsite Upgrade

• Upgrade ThinkPad E480 E490 E580 E590 fleets for faster onsite resolution in corporate offices
• Protect ThinkBook devices in hybrid work environments with 24x7 advanced troubleshooting
• Extend support for ThinkPad 11e education laptop pools during full academic cycles
• Support distributed field teams with prioritized parts and single-point case management
• Standardize multi-year coverage when refreshing mixed ThinkPad E and ThinkBook hardware
• Reduce unplanned downtime for knowledge-worker notebook inventories
• Shift advanced problem resolution to Lenovo Premier technicians for better IT efficiency
• Align endpoint support with business continuity and high-availability requirements
• Secure asset protection during digital transformation and infrastructure modernization projects
• Lower total cost of ownership for SMB and mid-market notebook deployments

• Converts 1-year onsite base warranty to 4-year Premier Support Next-business-day onsite labor and parts prioritization 24x7x365 advanced technical support via dedicated Premier line Direct access to elite unscripted technicians focused on first-time fixes Single point of contact for end-to-end case and escalation management Hardware and original manufacturer software support included Technical Account Manager access for proactive relationship management Quarterly reporting and personalized business recommendations No phone-tree navigation for faster issue intake Parts prioritization that shortens repair cycles versus standard support Electronic entitlement delivery for rapid activation Compatible with selected ThinkPad E-series 11e and ThinkBook models Supports high availability and business continuity goals Improves operational efficiency by offloading advanced troubleshooting Enhances ROI through extended protection and reduced downtime costs

• Brand: Lenovo
• Part Number: 5WS0T36131
• Service Name: 4-Year Premier Support Upgrade from 1-Year Onsite
• Service Type: Premier Support Upgrade
• Duration: 4 years from original equipment purchase date
• Base Warranty Converted: 1-year onsite
• Service Location: On-site
• Response Time: Next business day
• Support Availability: 24x7x365 advanced technical support
• Included Services: Parts and labor prioritization, hardware support, OEM software support, single point of contact, Technical Account Manager access
• Delivery Method: Electronic (email entitlement)
• Compatible Product Families: ThinkPad E480, E490, E580, E590, 11e series, selected ThinkBook models
• Service Characteristic: Parts & Labor
• Support Level: Premier (elite technicians, no scripts)

WHY CHOOSE THIS PRODUCT?

• Organizations choose the Lenovo 5WS0T36131 to convert limited 1-year onsite coverage into 4-year Premier Support with next-business-day onsite service and 24x7 elite technician access, delivering faster resolution than basic depot or shorter upgrades. It offers flexible deployment across eligible ThinkPad E-series and ThinkBook fleets while improving operational efficiency and business continuity. Procurement teams gain predictable multi-year cost control, higher ROI through reduced downtime, and long-term lifecycle protection that supports infrastructure modernization and hybrid-work strategies.