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Home Electronics Services & Supports Juniper SVC-SDCE-SRX4100JB Care Same Day Onsite Support Contract For SRX4100-SYS-JB

Juniper SVC-SDCE-SRX4100JB Care Same Day Onsite Support Contract For SRX4100-SYS-JB

Juniper SVC-SDCE-SRX4100JB Care Same Day Onsite Support Contract For SRX4100-SYS-JB

Brand:

Juniper

Specifications

Product Description

Ensure your mission-critical network remains operational with the Juniper SVC-SDCE-SRX4100JB support contract. Specifically designed for the SRX4100-SYS-JB Services Gateway, this "Same Day Onsite" tier provides the highest level of protection for enterprise data centers and regional headquarters. With 24x7x365 access to the Juniper Technical Assistance Center (JTAC), your IT team can troubleshoot complex issues with senior engineers at any time. If hardware failure occurs, Juniper guarantees 4-hour delivery of replacement parts directly to your site, accompanied by a trained onsite technician to perform the installation and restore service immediately. This comprehensive plan includes all Junos OS software updates and proactive automation tools like Service Now to reduce your Mean Time to Resolution (MTTR).

Features

4-Hour Onsite Response: Rapid dispatch of replacement hardware and an onsite technician within 4 hours of RMA issuance, 24x7.
24x7 JTAC Support: Unlimited round-the-clock access to Juniper’s expert technical engineers via phone or online portal.
Software Updates & Upgrades: Complete access to all new Junos OS software releases, patches, and security updates.
Proactive Automation: Includes Junos Space Service Now and Service Insight for automated incident management and inventory tracking.
Full Online Access: Secure use of the Customer Support Center (CSC) for technical bulletins, knowledge base access, and self-service tools.

Specifications

Brand: Juniper
Model: SVC-SDCE-SRX4100JB
Service Type: Juniper Care Same Day Onsite (SDCE)
Hardware Covered: SRX4100-SYS-JB (Junos Software Base Bundle)
Support Hours: 24 hours a day, 7 days a week, 365 days a year
Hardware Replacement: Same Day (4-Hour Delivery)
Onsite Labor: Included (Trained Technician dispatched to site)
Software Support: Full Junos OS Maintenance and Updates

Features

Brand:

Juniper

Warranty:

1 Year

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