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Home Electronics Services & Supports Juniper Care Same Day Onsite Technical Support Contract (SVC-SDCE-SRX4600JB) - For SRX4600 Services Gateway (Firewall)

Juniper Care Same Day Onsite Technical Support Contract (SVC-SDCE-SRX4600JB) - For SRX4600 Services Gateway (Firewall)

Juniper Care Same Day Onsite Technical Support Contract (SVC-SDCE-SRX4600JB) - For SRX4600 Services Gateway (Firewall)

Brand:

Juniper

Specifications

Product Description

The Juniper SVC-SDCE-SRX4600JB is a premium service contract providing Same Day Onsite support for the Juniper SRX4600 Services Gateway. This enterprise-grade support plan is engineered for environments where even minimal downtime is not an option. It combines 24x7 remote technical expertise with a rapid physical response, delivering a replacement part and a trained technician to your site within 4 hours of fault diagnosis. Beyond hardware, it grants unlimited access to the Juniper Technical Assistance Center (JTAC) and the latest Junos OS software updates, keeping your firewall protected against the newest security threats.

Features

4-Hour Onsite Response: Rapid dispatch of a service technician and replacement parts to your location within 4 hours, 24x7x365.
24x7 JTAC Access: Round-the-clock priority access to senior Juniper engineers for troubleshooting and configuration support.
Software Updates & Upgrades: Ongoing access to Junos OS maintenance releases, patches, and major feature updates.
Onsite Technician: Includes a professional technician to perform the physical swap of faulty hardware, reducing the burden on your internal IT staff.
Automated Support Tools: Full access to Juniper Support Insights and Service Now for proactive bug notifications and automated incident reporting.

Specifications

Brand: Juniper
Model: SVC-SDCE-SRX4600JB
Service Level: Same Day Onsite (SDCE)
Response Time: 4-Hour Onsite
Support Availability: 24 hours a day / 7 days a week
Compatible Hardware: Juniper SRX4600 Services Gateway (Firewall)
Delivery Method: Physical Onsite Support + Remote Electronic Support
Service Type: Hardware Replacement & Software Support

Features

Brand:

Juniper

Warranty:

1 Year

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