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Commvault CN-2348-GOLD-31 HyperScale X 24x7 On-Site Service

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Commvault CN-2348-GOLD-31 is a 3-year Gold on-site support service for HyperScale X Model 2348, providing 24x7 technical assistance with a 4-hour on-site response to maximize infrastructure availability and minimize operational downtime.

OVERVIEW

  • Commvault CN-2348-GOLD-31 is a premium Gold support service designed for HyperScale X Model 2348 appliances operating in business-critical enterprise environments. The service provides continuous 24x7 technical assistance with a guaranteed 4-hour on-site response, helping organizations reduce downtime and accelerate issue resolution. It is ideal for enterprises, government agencies, financial institutions, healthcare organizations, and managed service providers that require predictable service levels and maximum infrastructure availability. Compared with standard or next-business-day support options, this Gold service delivers faster response times, around-the-clock coverage, and dedicated support for mission-critical HyperScale X deployments, making it a valuable investment for long-term infrastructure lifecycle management. 

USE CASES

  • Mission-critical HyperScale X infrastructure support
  • Enterprise backup appliance maintenance
  • 24x7 data center operations support
  • Business continuity infrastructure protection
  • Disaster recovery platform maintenance
  • Rapid hardware incident response
  • Support for enterprise backup environments
  • Infrastructure lifecycle management
  • Managed service provider support coverage
  • Enterprise support contract renewal and upgrade

KEY FEATURES

  • 24x7x365 enterprise support coverage
  • 4-hour on-site response commitment
  • 3-year Gold support subscription
  • Designed for HyperScale X Model 2348
  • On-site hardware troubleshooting
  • Hardware repair support
  • Hardware replacement assistance
  • Access to Commvault-certified technical experts
  • Accelerated incident resolution
  • Minimizes unplanned downtime
  • Improves infrastructure availability
  • Supports business continuity initiatives
  • Enhances operational resilience
  • Predictable enterprise SLA coverage
  • Optimized for mission-critical environments 

TECHNICAL SPECIFICATIONS

  • Brand: Commvault
  • Part Number: CN-2348-GOLD-31
  • Product Name: HyperScale X Model 2348 On-Site Service
  • Product Family: HyperScale X Services
  • Product Type: On-Site Support Service
  • Support Level: Gold
  • Service Duration: 3 Years
  • Support Coverage: 24x7x365
  • Response Time: 4-Hour On-Site Response
  • Service Delivery: On-Site
  • Supported Product: Commvault HyperScale X Model 2348
  • Support Scope: Hardware Troubleshooting, Repair and Replacement
  • Deployment Requirement: Active HyperScale X Appliance Installation
  • Target Environment: Enterprise Data Centers

WHY CHOOSE THIS PRODUCT?

  • Commvault CN-2348-GOLD-31 is the preferred choice for organizations that cannot afford infrastructure downtime in their backup and recovery environments. Its 24x7 coverage and guaranteed 4-hour on-site response provide significantly faster service than standard maintenance offerings, reducing operational risk and improving service continuity. Designed specifically for HyperScale X Model 2348, it delivers predictable support costs, protects infrastructure investments, simplifies long-term maintenance planning, and helps enterprises maximize ROI throughout the appliance lifecycle. 

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