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Commvault HyperScale X CN-23168-GOLD-51 24x7 Support

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Commvault HyperScale X CN-23168-GOLD-51 is a 5-year Gold On-Site Support service for HyperScale X Model 23168, providing 24x7 technical assistance with a 4-hour on-site hardware response. Designed for mission-critical enterprise backup infrastructure, it minimizes downtime, accelerates issue resolution, and helps organizations maintain high availability, business continuity, and predictable IT operations.

OVERVIEW

  • Commvault HyperScale X CN-23168-GOLD-51 is a premium 5-year on-site support service designed for HyperScale X Model 23168 appliances deployed in enterprise data centers and business-critical backup environments. The service provides continuous 24x7 technical assistance backed by a 4-hour on-site hardware response, making it well suited for organizations where downtime directly impacts business operations. Compared with standard or limited support offerings, the Gold service delivers around-the-clock coverage, faster field response, and longer lifecycle protection, helping enterprises reduce operational risk while maximizing infrastructure availability. It is an excellent procurement choice for regulated industries, large enterprises, managed service providers, and organizations investing in long-term data protection infrastructure.

USE CASES

  • Supporting enterprise backup appliances operating around the clock
  • Maintaining high availability in mission-critical data centers
  • Providing rapid hardware response for business-critical workloads
  • Supporting hybrid cloud backup infrastructure deployments
  • Protecting enterprise disaster recovery environments
  • Reducing downtime for storage and backup platforms
  • Supporting financial and healthcare compliance requirements
  • Enabling continuous operations for managed service providers
  • Extending operational lifecycle of HyperScale X appliances
  • Strengthening enterprise business continuity strategies

KEY FEATURES

  • 24x7 technical support coverage
  • 4-hour on-site hardware response
  • 5-year enterprise service duration
  • Designed for HyperScale X Model 23168
  • Supports mission-critical backup infrastructure
  • Reduces infrastructure downtime
  • Accelerates hardware issue resolution
  • Enhances business continuity planning
  • Supports enterprise disaster recovery objectives
  • Helps maximize appliance availability
  • Simplifies long-term support planning
  • Ideal for regulated enterprise environments
  • Supports infrastructure lifecycle management
  • Improves operational efficiency for IT teams
  • Provides enterprise-grade service assurance

TECHNICAL SPECIFICATIONS

  • Brand: Commvault
  • Product Family: HyperScale X
  • Part Number: CN-23168-GOLD-51
  • SKU: 5549063
  • Model Compatibility: HyperScale X Model 23168
  • Product Type: On-Site Support Service
  • Service Level: Gold Support
  • Support Coverage: 24x7
  • Response Time: 4-Hour On-Site Response
  • Service Duration: 5 Years
  • Support Category: Enterprise Hardware Support
  • Deployment Environment: Enterprise Data Centers
  • Supported Platform: Commvault HyperScale X Appliance
  • Service Objective: Hardware Maintenance and Technical Support
  • Primary Benefit: Reduced Downtime and Faster Issue Resolution
  • Target Infrastructure: Enterprise Backup and Storage Systems
  • Business Focus: Business Continuity and Infrastructure Availability
  • Lifecycle Benefit: Long-Term Enterprise Support Coverage
  • Procurement Model: Service and Support Contract

WHY CHOOSE THIS PRODUCT?

  • Organizations choose Commvault CN-23168-GOLD-51 to protect mission-critical HyperScale X deployments with enterprise-grade 24x7 support and rapid 4-hour on-site response. Compared with lower-tier or shorter-duration service options, this 5-year Gold plan reduces renewal cycles, strengthens operational resilience, and aligns with long-term infrastructure investments. It helps enterprises maintain higher availability, accelerate incident resolution, improve ROI through predictable support costs, and ensure continuous protection for backup and recovery environments while supporting future infrastructure modernization initiatives.

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